Support
Last updated: June 19, 2026
Need a hand holding the line? We're a small team and happy to help.
Contact us
The fastest way to reach us is by email: support@briarheart.app. We read every message and aim to reply within a few business days.
Frequently asked
How do I get help or report a bug?
Email us at support@briarheart.app with your device, app version, and a description of what happened. Screenshots help a lot.
How do refunds and purchases work?
In-app purchases and the Vanguard Pass subscription are billed through the Apple App Store or Google Play. Refunds and cancellations are handled by the store under its policies — manage them in your store account settings. See our Terms of Service for details.
How do I delete my account and data?
Email support@briarheart.appfrom the address on your account and ask us to delete it. We'll remove your account and associated game data as described in our Privacy Policy.
Who am I talking to in the Bond Hall?
Pilots are fictional characters whose dialogue is generated by AI. They are not real people, and their replies are not advice or statements of fact. Mature relationship content is restricted to players 18 and older.
What ages is the Game for?
Briarheart is intended for players 13 and older (or the minimum age in your country). Some content is gated to players 18 and older.